Privacy Statement – Atsoko Tanzania

PRIVACY STATEMENT

Updated: 27/07/2018

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers for the purposes of filling orders. We might contact you via email or phone with questions about your order and we will use the shipping address you provided to ship your products to you. We will only contact you via email with sales or promotions if you opt in to our email newsletter on your own. We constantly review our systems and data to ensure the best possible service to our customers.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Atsoko Tanzania Limitedwill only be in connection with the provision of agreed services and products. Atsoko Tanzania Limitedtakes reasonable measure to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Information We Collect

To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information (which is stored and processed by one of our payment providers, Pesapal), and the details of the product that you’re ordering. You also may have chosen to provide us with additional personal information (for a custom order, for example) if you contacted us directly or added notes to your order during checkout.

When you access our website we may also automatically collect information about you (through a number of service providers, listed below under the section titled “Service Providers”), including:

Log information: We collect log information about your use of the website, including your IP (Internet Protocol) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to purchase a product. We also collect whether or not you are on a desktop or mobile device.

Why We Need Your Information And How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
To provide, maintain, improve and promote our products and services;
To provide and deliver the information, products you request, process transaction and send you related information, including confirmations and receipts;
To send you technical notices, updates, security alerts, and support and administrative messages;
To respond to your comments, questions and requests, and provide customer service;
To communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Atsoko Tanzania Limitedand others, and provide news and information we think will be of interest to you as our customer;
To monitor and analyze trends, usage and activities in connection with our products and services;
To personalize and improve our products and provide advertisements, content or features that match user profiles or interests;
To facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;
To link or combine with information we get from others to help understand your needs and provide you with better service; and
To carry out any other purpose for which the information was collected with your consent.
We are based in the United Republic of Tanzania and the information we collect is governed by Tanzania law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in Tanzania.

Information Sharing And Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our online shop, such as delivery companies, payment processors, and email marketing services. We will share your personal information with these third parties, but only to the extent necessary to perform these services or if you have given us consent to add you to our email list. See the section below titled “Service Providers”. You may visit these service providers by clicking on their names to view their site and privacy policies.

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Service Providers

Our Service Providers include: Farasi Courier Services, DHL, Pesa Pal and Google (Google Analytics, Google AdWords), Facebook and Instagram

Social Sharing Features

Our website offers social sharing features and other integrated tools (such as the Facebook™ , Instagram, Twitter and Youtube), which let you share action you take on our webpages and products with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising And Analytics Services Provided By Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities such as Google Analytics and Facebook Pixels, may use cookies, web beacons and other technologies to collect information about your use of our website and other websites, including your IP address web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Atsoko Tanzania Limited and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interest on our website and other websites and better understand your online activity.

Cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to Atsoko Tanzania’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google cookies

Atsoko Tanzania uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy

Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

We use cookies on graceandlace.com (“our site”) for a number of purposes. They help us provide you with a good experience when you browse our website, and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Data Retention

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

We may store and process your information through third-party hosting services in Tanzania and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of Tanzania, we rely on Privacy Shield as the legal basis for the transfer. We use one payment processor at this time, Pesapal. Pesapal’s privacy policy can be found at their website, Pesapal.com.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

TERMS OF SERVICE

Welcome to the Atsoko Tanzania website (“the Site,” “the company”, “we,” “us,” or “our”). Atsoko Tanzania Limited provides this site as a service to its customers. Please read the following privacy policy & terms of service (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by the following rules below. If you do not agree to these Terms, please do not use this Site in any way.

Additionally, Atsoko Tanzania Limited reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.

EXCLUSIONS AND LIMITATIONS

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

NOTICE

Atsoko Tanzania may contact you or provide you with service-related and/or promotional notices by means of electronic mail, general site notifications and more using the contact information you have provided to us.

SITE USE

You cannot access or use the Atsoko Tanzania website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although we cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Also, you agree that no comments or other user submissions submitted by you to the our website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Atsoko Tanzania Limited reserves the right to remove, replace, or move any images or content without prior announcement. All photos that aren’t taken by Atsoko Tanzania Limited are credited and linked to their outside sources and are believed to be in public domain and readily available on the Internet. Any photos not credited to an outside source have been taken by Atsoko Tanzania Limited or authorized contractors and are rights protected. Failure to link back and credit our site as their source constitutes a copyright violation.

Using our photos in bulk, even with a credit, is prohibited (be it for the purposes of a photo gallery, landing page, roundup, series of posts, or any other feature that duplicates a large portion of content). Please contact us for express permission if you’d like to use more than a few photos. Duplicating any of this site’s text (even if it’s credited to Atsoko Tanzania Limited) is strictly prohibited.

USER SUBMISSIONS

Atsoko Tanzania Limited strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Site shall be and remain our property. Users assign all property rights and interests to us allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, we shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

THIRD PARTY LINKS

To improve our Site, we may use and promote services provided by outside third parties. However, even if the third party is affiliated with us we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk. We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website.

Last updated: July 27, 2018